Members need to advise us at least 2 weeks ahead of changes to their circumstances in writing either by letter or by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

If Members have notified us within this period, and the change has not been actioned, resulting in an overpayment of fees, we can refund the overpayment amount.

Refunds are credited electronically to the Member's bank account. If we do not have any bank details on file, i.e. payments are made via a credit card or bank details will need to be provided. Members who pay by Payroll deduction, will need to contact their employer's payroll department.