New Figures Show Department of Transport Complaints Up By More Than 50 Per Cent

It’s not surprising that the number of complaints lodged with the Department of Transport have risen by more than 50 per cent in 2014-15.

Figures released in the media last week show that 42 complaints were lodged each week and the surge in angry customers coincided with more services being privatised.
 
CPSU/CSA branch secretary Toni Walkington said it was no coincidence that the privatisation of services had led to more grievances.
 
“Complaints arise when members of the public experience long wait times or their appointments are cancelled because there aren’t enough staff,” Ms Walkington said.
 
“Premier Colin Barnett’s decision to cut jobs means people working to provide these services are expected to do more with less and this means the public is inconvenienced.
 
“There would be less driving assessments cancelled and wait times in licensing centres would be dramatically reduced if the government employed more staff to do these services that are always in demand.”