Members secure reassessment of TAFE student management software

TAFE members are asked to send through specific system complaints in order to inform a renewed focus on fixing and optimising a new student enrolment system.

A CPSU/CSA delegation met with Department of Training and Workforce Development Director-General Anne Driscoll on Tuesday 28 August 2018 to raise member concerns around change occurring for student management software.

The lengthy meeting outlined a number of issues brought to the Union’s attention around Student Management Software (SMS), a system which has been implemented at North Metro TAFE (NMT), South Regional TAFE, North Regional TAFE and Central Regional TAFE.

The Director General and Managing Director of NMT, Michelle Hoad, were joined by key project managers on the software transition. 

The following commitments were agreed to:


Management accepted the proposal of a formal ‘check-in’ process between TAFE management and Union members. This process will systematically work through the current concerns with the system. If concerns are ongoing and not adequately resolved, further rollout of the software to further sites would be delayed.


Management committed to a renewed focus on both transition workshops (to discuss user experiences with the software) and training sessions (to better equip staff with the skills to use the software).


During the meeting it became clear that while management understood the current errors were causing stress and frustration amongst staff, ICT experts required greater specific detail on the current errors. Management requested more information so they can deep-dive into current system concerns. A formal template will be made available to the Union in order to assist to gather this data.


The CPSU/CSA will be meeting again with TAFE management in mid-September. In addition, work is under way to ensure key decision makers are represented at union Joint Consultative Committee (JCC) meetings. 

CPSU/CSA Coordinator of Organising Mel Bray said the meeting had been lengthy but cordial. She thanked members who had raised concerns with their Union which had given CPSU/CSA representatives a great deal of evidence to discuss with Managing Directors, ICT managers and the Director-General.

In order to ensure members are able to get the best possible result with managing the issues caused by the new system, all TAFE members at colleges currently using SMS are asked to keep a close eye on their inbox in the next week.

CPSU/CSA TAFE Organiser Julie Taylor will be sending communications soon which details how to lodge specific concerns so they can be fixed by the system project staff. It is vitally important that every member sends through a report so further roll-outs of the new system are delayed until current issues are resolved. 

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