I received an error message on the app/website

There are a few errors that can occur when you first register including:

  • A 'suspended' account if you have moved in and out of union coverage since first registering
  • You're asked to 'reactivate' your account
  • Your membership is 'pending'

If your membership is pending please wait to receive your Welcome email from Shoprite. This can take up to 48hrs and may go to your junk or spam folder if it is the first time you've received an email from Shoprite.

For all other error messages, the quickest option is to contact Shoprite directly on 9300 1221 or 1300 650 214.

Area of Operations

Digital Membership Card

Get More Answers

This is just a sample of all our FAQs - there is a lot more information that only members can access.

Log in to see more.

Not a member? Join here.

Unless otherwise stated, this information currently applies only to members covered by the Public Service and Government Officers General Agreement 2014.
The information contained in these FAQs is intended as general information only and does not constitute legal advice.  You may wish to seek advice from UnionLink on (08) 9323 3800 or [email protected] about your particular circumstances. 
    • Location

      Level 5, 445 Hay Street
      Perth WA 6000

      PO BOX X2252
      Perth WA 6847

      Follow us

    • Contact us

      [email protected]

      UnionLink: 9323 3800
      Regional: 1300 733 800
      Reception: 9323 3800