I did not get an email with my Member Portal login information.
Quick answer: If you do not have an email indicating that it is your Primary Email to be used for the purpose of setting up your Member Portal access, please use the Live Chat on the CPSU/CSA website or contact [email protected] with your Member ID and the email you wish to nominate as your primary email. We will then update your primary email for you and help you login to the Member Portal.
Members may nominate up to two emails for contact purposes on their union membership account. This is most often a work email and a personal email. Only one of these will be your primary email. This is most likely the email you used when you joined the union, unless you have changed it since.
Your primary email is the email address that is officially tied to your Member ID and Member Portal login. Your secondary email is an additional email you have supplied us with, that we keep on your profile to ensure you get all relevant union news and notifications.
Occasionally members nominate the same email as both their primary and secondary email. You can change or update your primary email by logging into the Member Portal and updating the email address in your personal details.
Only your primary email can be used to reset your password or administer your membership profile.
DYK? More than 70% of members have both a personal and work email on their account, but only 14% of members have their personal email as their primary email. The union recommends that you always use your personal email as your preferred, primary email. This means that you will still have access to important news and notifications if you go on leave or change departments. It also allows us to communicate with you if there are sensitive matters that are best kept out of departmental inboxes. You can change your primary email from your work to your personal email in your member profile. Find out how here.
From October to November 2023 all members will receive emails to both their primary and secondary emails, indicating which email is which and which email can be used to setup member portal access. If you are a new member, this will be the email you joined with.
If any of the following are true:
- You received an email to your secondary email, but not your primary email; or
- You did not receive an email at all.
Any of the following may have occurred:
- You have previously unsubscribed from union emails at your primary/nominated email address/es.
- The emailing client removed your email from the system (in compliance with laws governing such platforms) because your email repeatedly returned an error, full inbox or server warning.
- You have moved departments or agencies and your primary email is no longer valid.
- The email went to your spam or junk folder.
Always check your spam or junk folder if you do not receive an email as expected.
If you do not have an email indicating that it is your Primary Email to be used for the purpose of setting up your Member Portal access, please use the Live Chat on the CPSU/CSA website or contact [email protected] with your Member ID and the email you wish to nominate as your primary email. We will then update your primary email for you and help you login to the Member Portal.