I want to change my primary email.
If you have already successfully logged onto the Member Portal, you can change your primary email by simply clicking the little grey pencil top-right of the Personal Information on your My Profile page, or check out this guide for more help.
We kindly ask all members who have access to their primary email address to go through the initial setup process with their nominated primary email, in the first instance. You can then make the change to a preferred alternative email address yourself in your member portal. This will allow us to prioritise support for members who do not have access to their primary email address.
If you have not received a Member Portal launch email to any of your nominated email addresses, and wish to change your primary email before accessing the portal for the first time (recommended for members who have recently changed department or agency), please use the Live Chat or email [email protected]